We aim to deliver products to you as soon as possible but dispatch will vary according to the availability of the products and your location, generally within 5 business days for Domestic deliveries. We will send you an email with a tracking number once your Product has left our warehouse. If you are not around when the delivery is attempted, the driver will either leave your Order in a safe place or a calling card will be left telling you how you can collect your Order. For Australian residents, we will attempt delivery within 14 days.
Please note that we cannot deliver to some locations and we will inform you using the contact details to provide to us when making your Order. We can either cancel your order or arrange for delivery to an alternative address.
If delivery or collection is delayed by you through your refusal to accept delivery or if you do not accept delivery or collect the Product from the courier, then we may do either or both:
Charge you reasonable storage fees and other costs reasonably incurred by us; or
no longer make the Product available for delivery. We will then notify you of the cancellation and refund to you the cost of the Product less our reasonable charges (such as attempted deliveries, the return of the Product and storage fees).
We process and send orders during our main service hours, Monday to Friday from 9:00 am to 5:00 pm AEST (excluding public holidays). Please be aware that we cannot deliver to post office boxes.
We always do our best to package products appropriately to avoid any damages, however, if you do receive a product that has been damaged in transit please follow our Returns Policy instructions.
Flammable goods include, but are not limited to, perfumes, fragrances, colognes & aerosols, and they are classed as Dangerous Goods. We can only deliver these items to mainland Australia as all deliveries must travel via road freight. Dangerous goods (DGs) are items that can cause problems during transportation, i.e. explosive, flammable or corrosive. Safety regulations prohibit many DGs from being shipped by air.
Amusebeauty does not take any responsibility for meeting any legal requirements of the country of delivery.